Getting Support

Get Help Teaching and Learning with Technology

There are many different ways for SU faculty and students to receive support for teaching and learning with technology:

• 24/7 Canvas Support & Guides
• Zoom Support & Guides
• Individual Consultations

Canvas Support

Faculty and students have access to 24x7 Canvas Support from Instructure. With your permission, Canvas Support has the ability to look at and help troubleshoot specific pages in your course. They can troubleshoot technical issues as well as provide suggestions for how to approach using Canvas.

• Canvas 24/7 Support Line:
  • (833) 250-2081 (Faculty)
  • (844) 668-0893 (Students)
• Canvas Support Guides
• CDLI's Curated Canvas Tutorials for Faculty and Students

Zoom Support

Seattle U community members can get support for Zoom from the ITS Service Desk.

• ITS Service Desk
  • 206-296-5571 or servicedesk@seattleu.edu
  • Tips for Improving Zoom Performance
  • Zoom Security Tips
  • All ITS Zoom Support Articles
• Zoom Support Center
• CDLI's Zoom Guides for Faculty and Students

CDLI Consultations and Workshops

For faculty who need one-on-one help from someone at CDLI? Reach out to CDLI or sign up for an Individual Consultation.

CDLI also offers workshops on demand, in-person or virtually, on a number of different topics.

Not sure what kind of support you need?

Reach out to CDLI and we will direct you to the right person.